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Exceptional customer service : exceed customer expectations to build loyalty & boost profits

Ford, Lisa2009
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Main title:
Exceptional customer service : exceed customer expectations to build loyalty & boost profits / Lisa Ford, David McNair and William Perry; foreword by Tony Hsieh
Author:
Ford, LisaMcNair, DavidPerry, WilliamHsieh, Tony
Edition:
2nd ed.
Imprint:
Avon, MA : Adams Business, 2009
Notes:
CC/AE
ISBN:
9781605500386
Dewey class:
658.812
Language:
English
Subject:
BA Arts managementCustomer servicesCustomer relationsConsumer satisfaction
BRN:
34066
Bookmark link:
elib.lasalle.edu.sg/cgi-bin/spydus.exe/ENQ/WPAC/BIBENQ?SETLVL=&BRN=34066
LocationCollectionCall numberStatus/Desc
McNally CampusBA ARTS MANAGEMENT AE658.812 FORAvailable

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Total copies: 1

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