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Best face forward : why companies must improve their service interfaces with customers

Rayport, Jeffrey F.2005
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Main title:
Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport and Bernard J. Jaworski
Author:
Rayport, Jeffrey F.Jaworski, Bernard J.
Imprint:
Boston, MA : Harvard Business School Publishing, 2005
Notes:
CC/AM
ISBN:
9780875848679
Dewey class:
658.812
Language:
English
Subject:
BA Design communicationCustomer services -- ManagementService industries -- Technological innovations -- ManagementCompetition
BRN:
6592
Bookmark link:
elib.lasalle.edu.sg/cgi-bin/spydus.exe/ENQ/WPAC/BIBENQ?SETLVL=&BRN=6592
LocationCollectionCall numberStatus/Desc
McNally CampusBA Design Communication658.812 RAYAvailable

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